At Xperiserv, we are committed to providing high-quality services to our customers. We value feedback and are dedicated to addressing any grievances or concerns you may have in a timely and efficient manner. Our grievance redressal mechanism ensures that all complaints are addressed with the utmost seriousness and resolved fairly.
How to File a Grievance
Step 1: Contact Us Directly
Send an email detailing your grievance to [email protected]. Please include: your name, contact information, a detailed description of the issue, and any supporting documents (screenshots, invoices, correspondence, etc.).
Step 2: Acknowledgement of Your Grievance
Once we receive your grievance, you will receive an acknowledgement email from us within 1 day, confirming that your concern has been logged into our system.
Step 3: Investigation
Our team will thoroughly investigate the grievance and work to understand the root cause of the issue. We will review all relevant data, documents, and communications to ensure we address your concern effectively.
Step 4: Resolution
After completing the investigation, we will inform you of the resolution within a reasonable time frame. If the issue requires further action, we will provide you with a timeline for resolution.
Escalation Procedure
Name: Swayam Siddhant
Email: [email protected]
Response Time: You will receive an update within 2 hours.
Please ensure that you provide all the previous correspondence and any additional information that could assist in resolving the matter efficiently.
Important Notes
- We aim to resolve all grievances promptly. However, complex issues may take longer — we will keep you informed throughout the process.
- If your grievance is not resolved to your satisfaction, you may also seek external arbitration or refer the matter to a regulatory body, if applicable, in your region.
Contact Details
Email: [email protected] · Business Hours: Monday to Friday, 9 AM to 6 PM